Customer Support Representative

job Description:
At PakSupport BPO, our mission is to deliver world-class customer service from the heart of Pakistan. We cater to international clients and provide flexible, remote-first opportunities for passionate professionals. As a CSR, you’ll be the frontline of our communication strategy. We offer a positive work environment, supportive leadership, regular performance bonuses, and paid training programs to help you succeed and grow in the BPO industry.

Skills Requirement:
Excellent spoken and written English
Experience with CRM systems (e.g., Zendesk, Freshdesk)
Strong interpersonal and problem-solving skills
Ability to multitask under pressure
Typing speed of at least 40 WPM
Key Responsibilities:
Handle inbound and outbound customer queries via chat, email, and phone
Resolve customer issues effectively and empathetically
Document and escalate complex issues to relevant departments
Maintain detailed customer records and follow-up logs
Ensure high levels of customer satisfaction and feedback collection