IT Help Desk Specialist Full Time

Job Overview

NY CREATES is looking for a fast, acting IT Help Desk person who cares about helping others. This worker will be the first one you talk to for tech help across the company. This job is key in keeping IT work smooth and sorting out problems with hardware, software, and networks fast.

Main Jobs

• Help with tech help over the phone, email, and face, to, face for tools, programs, and web problems
• Find and fix system troubles using far tools and ways to see the issue
• Move up issues that are not fixed to higher help teams when needed
• Keep right logs of help asks and fixes
• Help with updates, setting up, and setting tools on systems
• Teach users on good ways to use and IT rules
• Work with IT team folks to get better at giving help and making the user feel good

Skills Needed:,

• An Associate’s or Bachelor’s degree in Computer Science, Information Tech, or a close area.
• 1, 3 years of work in IT help or help desk jobs.,
• Good know, how of Windows, macOS, and easy net skills.,
• Knows how to use help desk tickets and tools from far.,T
• op, notch talk and fix, issue skills., Can work by oneself and take on many jobs when it’s busy.

Needed Skills,

• Know how to manage Active Directory and Office 365,
• IT papers like CompTIA A+, Network+, or a Microsoft Certified Professional (MCP)
• Know the basics of cyber safety and how to keep data safe